Frequently Asked Quentions

1. What are the Webs discounts?

   SAVE! The WEBS discount system saves you even more above our low yarn prices. You may deduct 20% on a $60 yarn and/or book order and 25% on a $120 order. It's that simple! The discounts apply to standard yarns, our own lines, some mill ends.  They also apply to regularly priced books (not including pattern booklets). The yarns and books that apply are marked with a discountable tag.  Yarns and books that do not have the discountable tag, their price is net and they don't count in the total for your discount. Does Webs have a retail store and when is it open?

2. Yes, our retail store and 21,000 square foot warehouse are open to shoppers. We're located on Service Center Rd. in Northampton, Massachusetts. WEBS is open Monday-Saturday 10:00am-5:30pm, and Thursday evenings until 8:00pm. We are closed on Sundays and on New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas Day.  We are open Sundays from November 30th through December 28th from 12 to 5 each Sunday.
   

3. How do I get onto the Webs mailing/email list and/or request a catalog?

   If you have purchased from us in the past twelve months, you are automatically on the list.  As long as you continue to purchase from us once per year, you will remain on the list.  If you would like to be added to the list, but have not previously purchased from us, simply call Customer Service at 800.367.9327 or email them and request a catalog. You can also use our Catalog Request form. You will continue to receive mailings and catalogs for the next twelve months.  In order to remain active on our list beyond 12 months, you will need to make a purchase one time during the year.
   

4. Tell me about grab bags

   Webs buys a huge number of bags of yarn from manufacturers who close out styles. We sell these at tremendous savings to our customers by mail and in the retail store. When the stock goes below what we can effectively sample, the remaining goes into the grab bags. Grab bags are not discountable. Standard grab bags are bundles of five or ten bags of name-brand yard offered at even better savings. You don't get to make many choices, but you save up to 90% on the cost of yarn. Bags can contain ten skeins of either 50 or 100 grams each. "Supreme" grab bags are closeouts of more expensive luxury yarns, while the normal grab bags are of high quality, but not as expensive. Please specify your color, fiber, and weight preferences in the special instructions section of the order form and we will try to match them when possible. Single Skein Deluxe grab bags are grab bags containing 25 or 50 single skeins, the ultimate variety pack of closeout, mill end, and great but lonely yarn. Please specify your color, weight, and fiber preferences in the special instructions of the checkout form and we will try to match them when possible.
   

5. Why can't I download the Valley Yarns pattern I purchased?

   Prior to purchasing any downloadable pattern, you must first sign in as a returning user or create an account.  Either of these can be done through the "My Account" section found at the top of the website.  If you purchased a downloadable pattern before logging in, please contact Customer Service to have the pattern e-mailed to you.
   

6. Can I sell something I made from a Valley Yarns pattern or draft?

   Valley Yarns knitting/crochet patterns and weaving drafts are for personal use only and may not be copied. Any commercial use, including selling patterns and/or drafts and items made from them is prohibited.