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Customer Service

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WEBS is committed to your complete satisfaction. It is our top priority. In addition to offering a wide variety of yarns and supplies, we strive to provide you with the best service in the industry.

Customer Service Hours

Monday–Friday, 8:00am–5:30pm EST
Saturday, 9:30am–5:30pm EST


Call: 1-800-367-9327
Fax: 413-584-1603

Send Mail to:

WEBS - America's Yarn Store
6 Industrial Pkwy
Easthampton, MA 01027
(Note that this is not our retail location.)

Visit Our Retail Store at:

75 Service Center Rd
Northampton, MA

WEBS Store Hours

Monday–Saturday, 10:00am–5:30pm
Thursday evenings until 8:00pm

Check out the WEBS Calendar to find out more about events and changes to our regular store hours due to inclement weather and holidays. WEBS is closed the following holidays: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas. We also close early on New Year's Eve and Christmas Eve.

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Webs Discount

20% Off
On highlighted items totaling $60 or more!
25% Off
On highlighted items totaling $120 or more!