WEBS is committed to your complete satisfaction—it's our top priority. In addition to offering a wide variety of yarns and supplies, we strive to provide you with the best service in the industry.
Customer Service Hours
Monday–Friday, 8:00am–6:00pm EST
Saturday, 9:30am–5:30pm EST
Call: 1-800-367-9327 (1-800-FOR-WEBS)
Live Chat: Click on the blue Live Chat button in the lower right of the screen, available during some Customer Service hours.
Send Mail to:
WEBS - America's Yarn Store
6 Industrial Pkwy
Easthampton, MA 01027
(Note that this is not our retail location.)
Visit Our Retail Store at:
75 Service Center Rd
Northampton, MA 01060
More information about our retail store here.
WEBS Store Hours
Monday–Wednesday, Friday 10:00am–6:00pm, Saturdays 10:00am–5:30pm,
Thursday evenings until 8:00pm,
WEBS is closed the following holidays: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas. We also close early at 4pm on Christmas Eve and New Year's Eve.
Send Us an Email
WEBS & COVID-19
We want to be part of the solution, and with the increased concerns over public health related to COVID-19 (coronavirus), we’ve decided to close our retail store for the time being, starting on Saturday, March 21st. We will let you know when we plan to reopen the store. We hope to only be closed for two weeks but we will continue to follow state and federal guidelines and what we feel is in the best interest of our team. We will keep you all posted!