Contact Us

WEBS is committed to your complete satisfaction. It is our top priority. In addition to offering a wide variety of yarns and supplies, we strive to provide you with the best service in the industry.

Customer Service Hours

Monday–Friday, 8:00am–5:30pm EST
Saturday, 9:30am–5:30pm EST
Sunday, noon–5:00pm EST through December 18

Call: 1-800-367-9327 (1-800-FOR-WEBS)
Fax: 413-584-1603
Email: customerservice@yarn.com
Live Chat: Click on the blue Live Chat button in the lower right of the screen, available during some Customer Service hours.

Send Mail to:

WEBS - America's Yarn Store
6 Industrial Pkwy
Easthampton, MA 01027
(Note that this is not our retail location.)

Visit Our Retail Store at:

75 Service Center Rd
Northampton, MA 01060
More information about our retail store here.

WEBS Store Hours

Monday–Wednesday, Friday 10:00am–6:00pm, Saturdays 10:00am–5:30pm,
Thursday evenings until 8:00pm

Take advantage of a rare opportunity to shop WEBS on a Sunday. Our extended holiday hours are from noon to 5pm on Sundays from November 20 through December 18!

WEBS is closed the following holidays: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas. We also close early at 4pm on Christmas Eve and New Year's Eve.

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