Contact Us

WEBS is committed to your complete satisfaction—it's our top priority. In addition to offering a wide variety of yarns and supplies, we strive to provide you with the best service in the industry.

Check out our FAQ page for answers to common customer questions.

Customer Service Hours

Monday–Friday, 9:00am–5:30pm EST
Saturday, 9:30am-5:30pm EST

Call: 1-800-367-9327 (1-800-FOR-WEBS)
Fax: 413-624-7352
Live Chat: Click on the blue Live Chat button in the lower right of the screen, available during some Customer Service hours.

Send Mail to:

WEBS - America's Yarn Store
6 Industrial Pkwy
Easthampton, MA 01027
(Note that this is not our retail location.)

Visit Our Retail Store at:

75 Service Center Rd
Northampton, MA 01060
More information about our retail store here.

WEBS Store Hours

Monday–Saturday 10:00am–5:30pm

WEBS is closed the following holidays: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas. We also close early at 4pm on Christmas Eve and New Year's Eve.

Send Us an Email

Note: You should see a green banner that says "Your message has been sent" after clicking Send. If you do not receive a reply within 2 business days, please email us at

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