- New, unopened items including closeout yarn may be returned within 90 days of purchase except for books, magazines, DVDs, gift cards, egift cards or patterns which are not returnable.
- All other sale items are not returnable.
- Orders placed through the website that are returned in our retail store in Northampton, MA will be refunded back to the method of payment used for the order within 1-2 business days.
- Store purchases that are returned to the store can only receive store credit.
- For a refund, returns need to be shipped to our warehouse in Northampton, MA. Customers are responsible for return shipping cost.
- Refunds for regular returns are for the returned merchandise only, and will not include the initial shipping cost for the order
- Refunds are processed back to original form of payment.
As long as the items meet the criteria noted above, we ask that you please fill out our returns form.
Once the form is submitted, simply return the order with a note including the order number and authorization number to:
Yarn.com Returns
75 Service Center Rd
Northampton, MA 01060
1-800-367-9327
All of our Knitter’s Pride products are backed by a one-year replacement policy. If you have an issue with a Knitter's Pride product you've purchased from WEBS, contact Customer Service to get a replacement.
Please note: any item(s) sent to us as a return that was not purchased from us can be mailed back to you, or out to the intended destination, at your cost.
In the event that we receive this type of return, we will reach out to you regarding your options and will follow up after a week if we receive no response.
If we do not receive a response 2 weeks from our follow-up contact, the item(s) in question will be donated or discarded.