WEBS Retail Store

WEBS Store Hours
Monday–Saturday 10:00am–5:30pm.

WEBS is closed the following holidays: New Year's Day, New Year's Day (observed), Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas. We also close early on Thanksgiving Eve and New Year's Eve.

WEBS offers an In Store Pickup option for online orders. This is a great option for products that are listed as online only on Yarn.com. After placing your order, it will be picked in our Easthampton warehouse and brought to our retail store in Northampton, MA, usually within 2 business days. Learn more about In Store Pick up.


The following are the steps we are taking to ensure the safety of our team and all of you. These are mandates by the Commonwealth of Massachusetts and the City of Northampton. We understand that some of you will have reasons to not follow these requirements. If you cannot adhere to any of the following, it is best you utilize store pickup or order online.


  • As of Thursday, March 10, 2022 masks are no longer mandatory per the Northampton Board of Health.
  • Sanitizing stations will be available for optional use.
  • You will see a lot of changes in the store when you visit. We have removed some of our products and fixtures to allow a better flow through the store. We realize that it won't be perfect. Social distancing is difficult at best in any retail situation—even the linear format in grocery stores is challenging—but we will do our best. Check out our map of the Retail Store.
  • Bring your reuseable bags! The City of Northampton has banned single-use plastic bags.


  • Most of the cone yarns and shelving have been removed from the store, and integrated into the warehouse in aisle 700. This is not an indication that our community of weavers is not important to us. It was necessary to remove the pod of weaving yarns in order to give all of you the safest shopping experience we can.
  • The spinning area has also been moved to the warehouse. This allows us to use the spinning space for yarn display, again, in an effort to spread things out.
  • We have purchased several new fixtures to enhance the displays and shopping experience.
  • The pattern table, pattern binders, chairs in the front of the store, and table in the warehouse have all been removed. We've added two computers that will allow you to access yarn.com and Ravelry for pattern searches. You may want to bring a notebook with you for making notes as you search.
  • Please keep your family at home, it will help us to keep the capacity in the store to a minimum for the time being.
  • As of Monday, June 14, 2021 we once again have a winding station for customers to use.

How do I get to the WEBS retail store?

Our retail store address is:
75 Service Center Rd
Northampton, MA 01060

Directions From the East or West
Take the Massachusetts Turnpike to Exit 45 (previously exit 4).
After you exit, take I-91 North to Exit 23 (previously exit 18).
At the end of the ramp take a left onto Rte. 5 North.
Go 0.6 miles and turn left at the green ESB ATM onto Service Center Road.
Pass Northampton Rental.
You'll see a WEBS bright blue awning on a gray brick building.

From the North or South
Take I-91 to Exit 23 (previously exit 18) and follow above directions.

Alternate Construction Route:
Due to construction on Rte 5. North/Pleasant Street, when you get off Exit 23 on I-91 we recommend taking the Conz Street exit (near the Quality Inn) on the roundabout and turning right onto Smith Street. WEBS will be on your right.

Area Attractions, Dining & Lodging

Our store is located in beautiful Northampton, Massachusetts. We are located in Western Massachusetts, about 2 hours from Boston, 45 minutes from Hartford and 2 1/2 hours from New York City. The store is worth the trip! Dogs are welcome in the store, but must be leashed. Dogs are not allowed in classrooms unless they are service animals.

Please note:
If you are planning to visit WEBS as a group with 6 or more people, please contact our store manager Bonnie Lemme with as much advance notice as possible and let her know when you are coming—you will receive goody bags and coupons when you get here! You can reach Bonnie Lemme at blemme@yarn.com and Assistant Store Manager Lisa Schumacher at lschumacher@yarn.com or call 1-800-FOR-WEBS.

Whether you plan to stay a few hours or a whole weekend, we hope these links to area attractions, dining, and lodging will help you plan your trip! Many of these places are great for the kids and spouse to spend time while you’re getting lost in our warehouse of yarn.


Our store has on-site parking available and there are a number of area parking lots and garages if you plan to spend the day in Northampton!

Downtown Northampton Parking Lots


Greater Northampton Chamber of Commerce (Northampton)
Smith College Museum of Art (Northampton)
A2Z Science and Learning Store (Northampton)
Botanic Garden of Smith College (Northampton)
Forbes Public Library (Northampton)
Iron Horse Music Hall, Calvin Theater, Pearl Street Nightclub (Northampton)
Thornes Marketplace (Northampton)
Northampton Farmer’s Market (Northampton)
Look Park (Florence)
Magic Wings – New England’s Butterfly Conservatory & Gardens (South Deerfield)
Yankee Candle Flagship Store (South Deerfield)
Mount Sugarloaf State Reservation (South Deerfield)
Eric Carle Museum of Picture Book Art (Amherst)
Museum of Natural History at Amherst College (Amherst)
Children’s Museum at Holyoke (Holyoke)
Holyoke Merry-Go-Round (Holyoke)
Dinosaur Footprints (Holyoke)
Basketball Hall of Fame (Springfield)
Six Flags New England (Agawam)
Springfield Museums, including the Dr. Seuss National Memorial Sculpture Garden and Springfield Science Museum (Springfield)


Smithsonian Chowder House (Northampton)
Amanouz Café (Northampton)
Filo's Greek Taverna (Northampton)
Jake's (Northampton)
Eastside Grill (Northampton)
Mulino's Italian Restaurant (Northampton)
Paul and Elizabeth’s – A Natural Foods Restaurant (Northampton)
Fitzwilly's (Northampton)
Toasted Owl Tavern (Northampton)
Herrell’s Ice Cream (Northampton)
Local Burger (Northampton)
Northampton Brewery (Northampton)
The Dirty Truth (Northampton)
Haymarket Café (Northampton)
Woodstar Café (Northampton)
Spoleto, Mama Iguana’s (Northampton)
Sylvester’s (Northampton)
Osaka Japanese Sushi & Steak House (Northampton)
Moshi Moshi Japanese Restaurant (Northampton)
Teapot Restaurant (Northampton)
India House (Northampton)
Thai Garden (Northampton)
Bueno Y Sano (Northampton)
La Veracruzana (Northampton)
The Roost (Northampton)
Familiars Coffee (Northampton)
Progression Brewing Company (Northampton)
Shelburne Falls Coffee Roasters (Northampton)
LimeRed Teahouse (Northampton)
Florence Pie Bar (Florence)
Small Oven Bakery (Easthampton)
Daily Operation (Easthampton)
The Delaney House (Holyoke)
Mi Tierra (Hadley)
Alina's Ristorante (Hadley)
Esselon Cafe (Hadley)
Thai Thai (Northampton)
High Brow (Northampton)
Mosaic Cafe (Northampton)
Bela Vegetarian (Northampton)
Wiggins Tavern (Northampton)
Noodles (Northampton)
Caminito Steakhouse (Northampton)
Wurst Haus (Northampton)
Yokohama Ramen (Northampton)
Bombay Royale (Northampton)
Hot Head Burritos (Northampton)
Pho Boston (Florence)
Uya Poke Bowl (Florence)
Progression Brewing (Northampton)


The following accommodations are listed with approximate driving distances to our store.

Quality Inn and Suites (Northampton) .2 miles to WEBS
Fairfield Inn (Northampton) .2 miles to WEBS
The Hotel Northampton (Northampton) .5 miles to WEBS
Hampton Inn (Hadley) 2 miles to WEBS
The D. Hotel & Suites (Holyoke) 3 miles to WEBS
Old Mill on the Falls (Hatfield) 4.2 miles to WEBS
Holiday Inn & Suites (Hadley) 5.2 miles to WEBS
Courtyard by Marriot (Hadley) 5.5 miles to WEBS
The Lord Jeffery Inn (Amherst) 6.9 miles to WEBS
The Black Walnut Inn (Amherst) 11.1 miles to WEBS
Red Roof Inn (South Deerfield) 11 miles to WEBS
Deerfield Inn (Deerfield) 18.7 miles to WEBS

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