1 Star
I will never order yarn online again. It said it was super bulky weight, but it wasnt. I wanted a chonky yarn that would work up quickly, but this was regular. I had to pay for shipping for the return... which I understand... but it just turns me off of buying things online that I can't touch or see in proper context.
Hello Abigail, Thank you for taking the time to share your feedback - we really do appreciate it. I’d like to reassure you that our customer service team is made up of real people. We’re always happy to help, and you’re very welcome to reach out to us directly by phone, via live chat on our website, or by email at customerservice@yarn.com for any questions or concerns. I can see that the only message we received from you so far was a return request, which is handled through an automated form purely for processing returns. That system doesn’t allow for general questions or detailed discussions, which may be why it felt difficult to get the help you needed. I’ve reached out to you directly to see how we can assist further, especially regarding the product details you mentioned. Thank you again for letting us know, we’re here and very happy to help. Best wishes, Julie and the WEBS Customer Service Team