1 Star
This says it's chunky weight, but it is not. It is the same width as regular yarn. I was hoping for a project that would work up quickly, but alas. Also, one of the skeins they sent was dyed completely wrong. In the middle of the skein, it switched to solid pink instead of being variegated pink-yellow. (See picture) The other skeins were variegated throughout the whole thing, so I am assuming this was a mistake by the manufacturer. That bad skein was also pale in tone compared to the other...
Hello Abigail, Thank you for taking the time to share your feedback - we really do appreciate it. I’d like to reassure you that our customer service team is made up of real people. We’re always happy to help, and you’re very welcome to reach out to us directly by phone, via live chat on our website, or by email at customerservice@yarn.com for any questions or concerns. I can see that the only message we received from you so far was a return request, which is handled through an automated form purely for processing returns. That system doesn’t allow for general questions or detailed discussions, which may be why it felt difficult to get the help you needed. I’ve reached out to you directly to see how we can assist further, especially regarding the product details you mentioned. Thank you again for letting us know, we’re here and very happy to help. Best wishes, Julie and the WEBS Customer Service Team