Webs Customer Service Department is Hiring!

We  have an opening for a full time customer service rep. Work days are Monday through Friday, 9:30am—5:30pm with alternating Saturdays. Our customer service team answers phone calls and knitting questions, takes orders, assists customers with yarn gauge requirements for their patterns and handles general customer service inquiries.

Job requirements and duties include but are not limited to:

  • Basic computer and math skills
  • Ability to read and understand knitting patterns and to assist customers with their knitting questions over the phone
  • General knowledge of the fiber arts
  • Strong background in customer service
  • Attention to detail
  • Must be able to multitask in a fast paced environment
  • Pleasant phone voice and demeanor
  • Desire to work as part of a team

Email resume to:
or snail mail to:
6 Industrial Parkway
Easthampton Ma 01027
Attn: Linda Burt

Please email your resume to the head of the department you wish to apply for. Or you may mail to WEBS, 75 Service Center Road, Northampton, MA 01060 attention to the department head specified below.

Retail Store: contact Stephanie Gibbs at

Shipping: contact Pete Kakos:

Customer Service: contact Linda Burt:

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