Your complete satisfaction is very important to us.
- New, unopened items including closeout yarn may be returned within 60 days of purchase except for books, magazines, DVDs or patterns which are not returnable.
- All other sale items are not returnable.
- Discount adjustments will be made on the refund if the part of the order not returned falls below the discount level.
- Returns made in our retail store in Northampton, MA can only receive store credit. For a refund, returns need to be shipped to our warehouse in Easthampton, MA.
- Refunds are processed back to original form of payment.
No authorization is necessary. Simply return the order with a copy of the invoice to:
6 Industrial Parkway
Easthampton, MA 01027
All of our Knitter’s Pride products are backed by our 100% no-questions-asked replacement policy. If you have an issue with a Knitter's Pride product you've purchased from WEBS, contact Customer Service to get a replacement.