Return Policy

Your complete satisfaction is very important to us.

New, unopened items including closeout yarn may be returned within 60 days of purchase except books, magazines, DVDs or patterns which are not returnable.

All other sale items are non returnable.

Discount adjustments will be made on the refund if the part of the order not returned falls below the discount level.

No authorization is necessary. Simply return to:
6 Industrial Parkway
Easthampton, MA  01027

If you received an item sent in error or defective, please contact us at 1-800-367-9327 or

Knitter's Pride Products: All of our Knitter’s Pride products are backed by our 100% no-questions-asked replacement policy. If you have an issue with a Knitter's Pride product you've purchased from WEBS, contact Customer Service to get a replacement.

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