Return Policy

Your complete satisfaction is very important to us.

  • New, unopened items including closeout yarn may be returned within 60 days of purchase except for books, magazines, DVDs or patterns which are not returnable.
  • All other sale items are not returnable.
  • Discount adjustments will be made on the refund if the part of the order not returned falls below the discount level.
  • Returns made in our retail store in Northampton, MA can only receive store credit. For a refund, returns need to be shipped to our warehouse in Easthampton, MA.
  • Refunds are processed back to original form of payment.

No authorization is necessary. Simply return the order with a copy of the invoice to:
6 Industrial Parkway
Easthampton, MA  01027

If you received an item sent in error or defective, please contact us at 1-800-367-9327 or

All of our Knitter’s Pride products are backed by our 100% no-questions-asked replacement policy. If you have an issue with a Knitter's Pride product you've purchased from WEBS, contact Customer Service to get a replacement.

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