Your complete satisfaction is very important to us. Your order is carefully picked and packed. Our packers are highly trained and very accurate. Should you receive an order with an error, please know that we will try out utmost to make it right. Just contact customer service at 1-800-FOR-WEBS or at firstname.lastname@example.org.
- Yarns sent in error or defective yarns may be returned for full credit or replacement. We will absorb all shipping costs.
- If your order was filled correctly - including agreed upon colors on telephone orders - we will gladly accept your return. However, there are no refunds on shipping and handling costs on correctly filled orders.
- Yarns in sealed packages, such as the linens and Valley Cottons, will not be accepted for return if the packaging is opened.
- Yarns sold by the cone in standard weight units, such as Harrisville Designs, must not have been drawn down.
- If you return part of an order that received a discount and the remaining part of the order in your possession by itself would not qualify for the discount, we will recalculate the charges on your entire order to recover the discount before issuing your credit on returned goods.
- No returns on books, patterns, magazines or DVDs.
- No returns accepted after 60 days from the date on your sales slip.
- All sale items are final sale. Sale items are not returnable or exchangeable.